Elise Hu http://wutc.org en 1 Million Net Neutrality Comments Filed, But Will They Matter? http://wutc.org/post/1-million-net-neutrality-comments-filed-will-they-matter The Federal Communications Commission received more than 1 million public comments on the issue of net neutrality during a five-month commenting period that ended Friday.<p>It's the <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331798176/fcc-extending-net-neutrality-commenting-time-after-site-buckles">biggest public response</a> the FCC has ever gotten on a policy matter in such a short period, and the second most commented-upon FCC issue, period. Mon, 21 Jul 2014 20:54:00 +0000 Elise Hu 40551 at http://wutc.org 1 Million Net Neutrality Comments Filed, But Will They Matter? Better Culture Could Have Prevented Viral Comcast Call http://wutc.org/post/better-culture-could-have-prevented-viral-comcast-call This week, one man's customer service <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds">call to Comcast</a> turned into a badgering — a simple request to cancel his service was repeatedly beaten back by the employee on the other end of the line. It was a familiar feeling for a lot of us, which perhaps explains why more than 4 million people have listened to it in less than a week.<p>"It was frustrating to listen to. It's almost a PTSD we have with bad customer service," said journalist Emily Yellin. Fri, 18 Jul 2014 07:37:00 +0000 Elise Hu 40419 at http://wutc.org Better Culture Could Have Prevented Viral Comcast Call Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel http://wutc.org/post/dont-fire-comcast-guy-says-caller-who-tried-cancel Ryan Block, whose hilariously tedious <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds">customer service experience</a> with Comcast struck a chord with millions, says the customer service rep who harangued him should not be fired.<p>In a <a href="https://soundcloud.com/ryan-block-10/comcastic-service">phone call that went viral</a> (more than 4 million audio plays and counting), Block tries and nearly fails to cancel his Internet service because Comcast's unnamed customer service rep is frustratingly persis Wed, 16 Jul 2014 18:32:00 +0000 Elise Hu 40347 at http://wutc.org Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel Comcast 'Embarrassed' By The Service Call Making Internet Rounds http://wutc.org/post/comcast-embarrassed-service-call-making-internet-rounds When a customer service call is described as <a href="http://gawker.com/hellish-comcast-call-sets-new-standard-for-shitty-custo-1605200994">"Kafkaesque" and "hellish,"</a> you pretty much know how it's going to go down before even taking a listen. Tue, 15 Jul 2014 15:53:00 +0000 Elise Hu 40281 at http://wutc.org Comcast 'Embarrassed' By The Service Call Making Internet Rounds Tech Giants Make Net Neutrality Case As Deadline Nears http://wutc.org/post/tech-giants-make-net-neutrality-case-deadline-nears It's not just comedian <a href="http://www.npr.org/blogs/alltechconsidered/2014/06/03/318458496/john-oliver-helps-rally-45-000-net-neutrality-comments-to-fcc">John Oliver coming out against</a> cable companies to support net neutrality. Mon, 14 Jul 2014 17:16:00 +0000 Elise Hu 40226 at http://wutc.org Tech Giants Make Net Neutrality Case As Deadline Nears Tech Week: Google's World Cup Play, Amazon Sued And Kids Tracked http://wutc.org/post/tech-week-googles-world-cup-play-amazon-sued-and-kids-tracked Summertime in the tech world has made us eager for some lighter news, which you can find below. But the weightier legal battles in technology continue, as highlighted in our Big Conversation section. And links we think you should see are filed under Curiosities. Sat, 12 Jul 2014 09:36:00 +0000 Elise Hu 40149 at http://wutc.org Tech Week: Google's World Cup Play, Amazon Sued And Kids Tracked Friday Feline Fun: A Ranking Of The Most Famous Internet Cats http://wutc.org/post/friday-feline-fun-ranking-most-famous-internet-cats <p>http://www.youtube.com/watch?v=xdhLQCYQ-nQ</p> Fri, 11 Jul 2014 20:01:00 +0000 Elise Hu 40127 at http://wutc.org Friday Feline Fun: A Ranking Of The Most Famous Internet Cats The Future Internet Is Not So Free Or Open, In Pew's New Survey http://wutc.org/post/future-internet-not-so-free-or-open-pews-new-survey What we know as the World Wide Web — the main way by which most of us access the Internet — <a href="http://www.npr.org/blogs/alltechconsidered/2014/02/27/282965383/the-web-at-25-hugely-popular-and-viewed-as-a-positive-force">just turned 25 this year</a>. Its existence has allowed for all kinds of learning and free expression, coding and making, rule-breaking and platform-making. Thu, 03 Jul 2014 13:58:00 +0000 Elise Hu 39744 at http://wutc.org The Future Internet Is Not So Free Or Open, In Pew's New Survey Tech Week: Google's Plans, Aereo's Loss And Occupied Stalls http://wutc.org/post/tech-week-googles-plans-aereos-loss-and-occupied-stalls It's officially summer, but there's no slowdown on the technology news front. Here's your weekly roundup of notable stories in tech, from the team at NPR and beyond.<p><h3><strong>ICYMI</strong></h3><p><strong>Aereo No Longer?</strong>: The Supreme Court, in a 6-3 decision, decided that the streaming TV startup Aereo's service, which lets users watch and record live TV from Internet-connected devices, <a href="http://www.npr.org/blogs/thetwo-way/2014/06/25/325488386/tech-firm-aereo-performs-an-illegal-service-supreme-court-says">is in violation of copyright laws</a>. Sat, 28 Jun 2014 09:13:00 +0000 Elise Hu 39521 at http://wutc.org Tech Week: Google's Plans, Aereo's Loss And Occupied Stalls The Binge-Watch Before The Purge, Now That Aereo Is Likely Done http://wutc.org/post/binge-watch-purge-now-aereo-likely-done The Supreme Court <a href="http://www.npr.org/blogs/thetwo-way/2014/06/25/325488386/tech-firm-aereo-performs-an-illegal-service-supreme-court-says">gave broadcasters a big win</a> this week in their battle against the startup service Aereo. Subscribers in select cities have been watching and recording live broadcast TV with <a href="https://www.aereo.com/">Aereo</a>, at a cost of $8 to $12 a month. Thu, 26 Jun 2014 20:44:00 +0000 Elise Hu 39470 at http://wutc.org The Binge-Watch Before The Purge, Now That Aereo Is Likely Done Facebook's Diversity Numbers Are Out, And They're What You Expect http://wutc.org/post/facebooks-diversity-numbers-are-out-and-theyre-what-you-expect The summer of tech company demographic data dumps continues apace. Facebook is the latest big firm to share its staff's racial and gender breakdowns, following similar releases from <a href="http://www.npr.org/blogs/alltechconsidered/2014/05/29/317024113/googles-white-male-heavy-staff-underlines-techs-diversity-problem">Google</a> and <a href="http://www.npr.org/blogs/alltechconsidered/2014/06/17/323040120/how-yahoos-diversity-numbers-compare-to-googles">Yahoo</a>. Thu, 26 Jun 2014 14:57:00 +0000 Elise Hu 39443 at http://wutc.org Facebook's Diversity Numbers Are Out, And They're What You Expect Tech Week: Yo, The Amazon Fire Phone And Apple's iWatch? http://wutc.org/post/tech-week-yo-amazon-fire-phone-and-apples-iwatch It was a big week for product news in the tech world, a topic we typically reserve for your weekly round-ups. Here we go ...<p><h3>ICYMI</h3><p><strong>SCOTUS And Facebook Threats</strong>: A case for our modern times. Sat, 21 Jun 2014 13:56:00 +0000 Elise Hu 39211 at http://wutc.org Tech Week: Yo, The Amazon Fire Phone And Apple's iWatch? Yo Is The Buzzy App Of The Moment, Whether Yo Like It Or Not http://wutc.org/post/yo-buzzy-app-moment-whether-yo-it-or-not <p>http://www.youtube.com/watch?v=BeLZCy-_m3s</p> Fri, 20 Jun 2014 15:27:00 +0000 Elise Hu 39167 at http://wutc.org Yo Is The Buzzy App Of The Moment, Whether Yo Like It Or Not How Yahoo's Diversity Numbers Compare With Google's http://wutc.org/post/how-yahoos-diversity-numbers-compare-googles <a href="http://yahoo.tumblr.com/post/89085398949/workforce-diversity-at-yahoo">Yahoo has responded</a> to the years-long calls for tech companies to disclose their staffs' gender and racial breakdowns. The numbers released Tuesday show its workforce, like much of the tech industry, is dominated by white and Asian males. Tue, 17 Jun 2014 22:49:00 +0000 Elise Hu 39035 at http://wutc.org How Yahoo's Diversity Numbers Compare With Google's Democrats Unveil A Bill To Ban Internet Fast Lanes http://wutc.org/post/democrats-unveil-bill-ban-internet-fast-lanes Net neutrality has become <a href="http://www.npr.org/blogs/alltechconsidered/2014/06/03/318458496/john-oliver-helps-rally-45-000-net-neutrality-comments-to-fcc">a hot topic</a> this summer, despite its snooze-inducing name. The principle governs that data on the Internet should be served to customers on a level playing field — at the same speeds — without priority for certain companies that might be able to pay for "fast lanes" for content.<p>Now, congressional Democrats want to put a ban on fast lanes, using legislation. A bill unveiled by Sen. Patrick Leahy, D-Vt., and Rep. Tue, 17 Jun 2014 16:02:00 +0000 Elise Hu 39011 at http://wutc.org Democrats Unveil A Bill To Ban Internet Fast Lanes